Reference

Terms That Govern Your baaji99 Account

These terms set out what you agree to when you open and use a baaji99 account — covering deposits through bKash, Nagad, or Rocket, how withdrawals are processed, and what conduct is expected.

Account eligibility conditionsbKash, Nagad & Rocket payment rulesWithdrawal verification stepsAccount suspension termsApplicable region notice
baaji99 Terms That Govern Your baaji99 Account
TERMS QUERY CONTACTS

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a dispute about an account decision — a blocked withdrawal, a flagged transaction, or a suspended session — our support team handles these directly. Queries about bKash or Nagad transaction records can also be escalated through the same channels below.

Team online

Live Chat

Open the chat widget from any page in your account. Agents can access your transaction history and account status to resolve terms-related questions directly.

Email Support

Send detailed queries — including your account ID and the relevant transaction reference — to our support address listed in the Help section of your account dashboard.

Account Help Centre

The Help section inside your account covers common terms questions: withdrawal holds, identity checks, wallet linking for bKash or Rocket, and account closure steps.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

Your account data is held according to the practices described in our Privacy Policy, which forms part of these terms. Below are the four areas we take most seriously when it comes to account integrity and your rights as an account holder.

Identity Verification

We verify your identity before processing the first withdrawal. This step protects your account from unauthorised access and is required regardless of whether you deposit via bKash, Nagad, or Rocket.

Wallet & Transaction Records

All deposits and withdrawals tied to your bKash, Nagad, or Rocket wallet are logged against your account. You can request a full transaction history through the account dashboard at any time.

Account Suspension Rights

We may suspend an account if we detect irregular activity, duplicate registrations, or a breach of these terms. You will be notified by email and given a path to appeal through our support team.

Data Retention & Closure

Closing your account does not immediately delete your transaction records. We retain data for the period required by our operating obligations. To request data removal, contact support with your account ID.

Common Questions About baaji99 Terms

These are the questions we hear most from account holders about how our terms work in practice — covering payments, account decisions, and what to do if something goes wrong.

The core account terms apply equally whether you fund via bKash, Nagad, or Rocket. Each wallet provider also has its own separate policies, which you remain bound by outside of baaji99.

We can update these terms with notice. You will receive an email or in-app alert before material changes take effect. Using your account after that date means you accept the updated terms.

If you access baaji99 from a region where we do not operate, your account may be suspended pending review. Eligibility is determined by local law and the regions we currently support.

Contact support via live chat or email with your account ID and the relevant transaction or case reference. Our team will review the decision and respond within the timeframe stated in your account Help section.

Breaches include creating multiple accounts, providing false identity details, attempting to manipulate game outcomes, or using a payment wallet registered to another person.

We retain transaction records and account data for the period required under our operating obligations. To request details or removal, submit a written request to our support team with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.